Delta and Sears data breach exposes credit card information of customers

Some customers of Delta Airlines and Sears had their credit card information exposed following a data breach last fall at a mutual contractor, the companies announced Wednesday. 

San Diego-based [24]7.ai, a customer experience software and services company, said in a press release that a data breach into customer payment information began on Sept. 26, 2017, and was discovered and contained on Oct. 12, 2017. 

Sears said that less than 100,000 customers likely were affected. Delta Airlines said a “small subset” of customers had been affected by the breach, but that “customers’ passport, security and frequent-flyer information had not been included in the breach.”

Both Delta and Sears said they will ensure that customers will not be liable for fraudulent transactions on their credit cards resulting from the supply chain breach. Delta said it would set up a website for concerned customers today, and Sears promised to create a hotline for customers by Friday. 

“We have notified law enforcement and are cooperating fully to ensure the protection of our clients and their customers’ online safety. We are confident that the platform is secure, and we are working diligently with our clients to determine if any of their customer information was accessed,” the [24]7.ai press release read. 

According to their website, [24]7.ai processes over 275 million web visitors per month for its clients across eight industries including financial services, retail and e-commerce, and travel and hospitality. 

[24]7.ai did not immediately respond to requests for comment.