TWW’s Kenice Middleton on why training is essential for zero-trust success

Kenice Middleton, Managing Partner at TWW, discussed operational challenges in establishing zero-trust environments for government agencies. She highlighted the need for better inventory management of existing technologies and the integration of new technologies like AI. Middleton noted that while federal executives understand current tools and resources, they lack visibility into the cultural and skill set gaps required for effective implementation. She recommended acquiring a program management team to assess and recommend solutions. Middleton emphasized the importance of change management and resource-intensive training to achieve zero-trust objectives.