Jothi Dugar, CISO, Center for IT at the National Institute of Health (NIH) discusses the importance of a people centric approach in building a cybersecurity workforce. Agencies should look not only at technical skills, but at those soft skills that will build strong teams — such as empathy and emotional skills.
He reflect on how the rush to move into a remote work environment has been stressful, especially in terms of securing equipment. It was an important lesson for agencies in their preparedness to respond to an unforeseen crisis. What is important is that leaders grow and learn from this challenge, and take transition these lessons to how they will approach their workforce plans moving forward.