Malicious hackers exploit Cisco zero-day for highest access level at communications service provider

An attacker exploited a previously unknown and unpatched Cisco vulnerability earlier this year to infiltrate a communications service provider and gain the highest level of access possible, Mandiant said Wednesday.

Cisco has since patched the flaw, one of seven actively exploited zero-day vulnerabilities this year in its SD-WAN (software-defined wide area network) software used to manage internet traffic within organizations, typically those that are widely distributed, such as banks with numerous branches.

But Google-owned cybersecurity firm Mandiant said the attacker (or attackers) could have used its root-level access to obtain broad and undetected visibility into the internal traffic throughout the provider’s entire corporate network. In a caveat, Mandiant also said it could not fully assess how far the compromise actually went because of how cleverly the perpetrators hid their activity.

The attack illustrated hackers’ ongoing targeting of edge devices, Mandiant said. Attacks on such devices have been very common and involved in some of the most consequential breaches in recent years, prompting the Cybersecurity and Infrastructure Agency to direct federal agencies to give them special attention this year.

“This campaign underscores the living off the edge paradigm, where threat actors prioritize the compromise of network appliances to bypass traditional security perimeters,” Mandiant wrote in a blog post. “As organizations increasingly adopt software-defined networking, the orchestrators managing these environments become primary targets. These devices offer a black box environment for threat actors: they often lack the telemetry required for deep forensic analysis, and their role as a central control plane provides a stealthy platform for persistent, wide-scale access to internal enterprise traffic.”

Mandiant didn’t attribute the attack to any specific group, citing the work the attacker did to cover their tracks and delete evidence. But it noted that “for state-sponsored actors, the ability to exploit zero-day vulnerabilities in these platforms remains a premier vector for long-term strategic intelligence collection.”

Kelli Vanderlee, senior manager for Google Threat Intelligence Group, told CyberScoop that “exploiting zero day vulnerabilities in edge devices and the extensive anti-forensic activities are consistent with previously documented cyber espionage threat actor behavior.”

The company also didn’t name the victim service provider.

The attacks on the service provider came in two waves. The first activity Mandiant observed from late 2025 to early 2026 exploited one of two then-unpatched vulnerabilities (CVE-2026-20127 or CVE-2026-20182), with the attacker making unauthorized “peering” connections to the victim’s SD-WAN Manager devices in a kind of digital handshake to verify identity and trust.

Once there, the attacker facilitated its access and used it to manipulate default account passwords in hopes of avoiding detection. Next, the attacker exploited the zero-day vulnerability (CVE-2026-20245) in Cisco Catalyst SD-WAN Manager, activity Mandiant observed in March, and created a rogue user account, “troot” that gave full root-level control.

“On June 4, 2026, Cisco published a security advisory about a privilege escalation vulnerability in Cisco Catalyst SD-WAN Manager,” a Cisco spokesperson said. “Cisco strongly recommends customers upgrade to a fixed software release as outlined in the advisory.”

Updated 6/24/26: to include Cisco comment.